Our Commitment to Your Satisfaction
At our core, we're dedicated to ensuring your happiness. In the rare instance that you encounter a defective, damaged, or unsatisfactory item, rest assured, we're here to make it right. Whether it's a prompt refund, a replacement exchange, or a store credit for future purchases, your needs come first.
Moreover, if you've had a change of heart and wish to return unopened and unused products within 30 days of receiving them, we're more than willing to accommodate your request. Our aim is to make every interaction with us as seamless and enjoyable as possible for you.
To initiate a return, please adhere to the following guidelines:
Fill out a Return Request form on our website within 30 days of receiving your order. Be sure to provide the following information:
Email used for purchase
Order ID or payment receipt, invoice, bank statement, or any other proof of purchase
Product you wish to return
If the product is damaged or defective, include picture(s) of the product and/or concern
Reason for return
Once your return is approved and you receive the return address, securely pack your product and send it back to us. Please include a return identification number or any relevant information to expedite the process.
Important notes:
You are responsible for covering the shipping costs for returning the products, unless the item is damaged or defective.
Refunds will be processed within 30 days of receiving the returned product.
Products typically return to our warehouse within 14 to 30 days from the date of shipment.
Refunds may be refused if the returned product was not as originally described, opened, or used before being returned.
For access to the Return Request form and further details, please visit our website.